FAQs
FREQUENTLY ASKED QUESTIONS
Our jewelry is crafted from premium materials including 925 sterling silver, 18k gold plating, and ethically sourced gemstones. Each piece is designed to maintain its luster and quality over time with proper care.
We recommend visiting a local jeweler for the most accurate measurement. Alternatively, you can use our printable ring sizer guide available in the product description. For assistance, our customer service team is happy to help.
Shipping Charges: Free delivery on orders above PKR 1000. Orders below this amount may incur a standard shipping fee.
Delivery Process:
- Once your order is out for delivery, the assigned rider will contact you directly before delivery.
- If you miss the delivery attempt, you can collect your order from your nearest Leopards Courier office.
Order Tracking: You will receive tracking details once your order has been dispatched, so you can follow its status until delivery.
Returns are accepted within 3 days of delivery. Item must be unused, undamaged, and in original sealed packaging. Contact us via WhatsApp or email with your order number to initiate a return.
Standard delivery typically takes 5-7 business days. Express shipping delivers within 1-2 business days. You will receive tracking information once your order ships.
Store your jewelry in a cool, dry place away from direct sunlight. Clean with a soft cloth and avoid contact with perfumes, lotions, and harsh chemicals. Remove jewelry before swimming or exercising.